Privacy Policy
Who we are
This website is operated by Frederick Felgate trading as Centric Engineering, a mastering engineering service based in Rowhedge, England. We are the data controller for personal data collected through this website.If you have any questions about this policy or how we handle your data, please contact us at privacy@centric-engineering.com.
What data we collect and why
Analytics Data
If you consent to analytics cookies, we use Google Analytics to collect anonymised information about how visitors use this website. This includes pages visited, time spent on pages, and how you arrived at the site. This data does not identify you personally. You can manage your cookie preferences at any time using the toggle in the footer of this website.
General enquiries
If you use the contact form on this website, we collect your name and email address, along with any information you include in your message. We use this information solely to respond to your enquiry.
Mastering intake form
When you submit a mastering project through our intake form, we collect the following information:
Your personal details: full legal name, pronouns, and email address.
Project details: artist or band name, single, EP or album title, song titles, mix file readiness, required file formats and resolutions, deadline, and budget.
Your mixing engineer's details: full name and email address. By submitting this form you confirm that you have the right to provide this person's contact information and that they are aware it will be shared with us for the purpose of completing your project.
Billing information: the name and address of the person or company to be billed for the work.
Additional information: any further details you choose to include in the free text field.
We collect this information for the purpose of fulfilling our mastering services contract with you.
The lawful basis for processing this data is the performance of a contract under Article 6(1)(b) of the UK GDPR.
Data we hold about our working relationship
Once we begin working together, and as our work continues over time, we keep business records relating to the projects we complete for you. These records sit within our own studio management system and are separate from the data you submit through this website.Billing records. Where we have invoiced you, we retain the billing details needed to invoice you again and to keep accurate financial accounts: the name and address of the person or company billed, a billing email address and phone number, the currency used, and the method by which payment was last made.Project records. We keep a record of each piece of work we complete with you. For each project this may include the artist or band name, the title of the work, our role on the project, the location and date of the work, the software used, and — where the music is publicly released — the release date and a link to the released recording on streaming services.
Business analysis
We use our own billing and project records to understand and improve our business. This includes working out summary figures such as how long we have worked together, the kind of work we most often do for you, how our projects are distributed across genres and over time, and equivalent totals across our work as a whole. This analysis is drawn from records we already hold; we do not collect anything additional from you for it, and we do not use it to make automated decisions about you.The lawful basis for keeping these records and carrying out this analysis is our legitimate interests under Article 6(1)(f) of the UK GDPR — specifically, our interest in administering our business, maintaining accurate accounts, and keeping a record of our professional body of work. We have considered your interests and rights in reaching this position, and the processing is limited to what is necessary for these purposes. Keeping financial records is also necessary to meet our legal obligations (see How we store your data, below). You have the right to object to processing based on legitimate interests; see Your rights.
How we store your data
Form submissions are processed and stored by Webflow, Inc., our website platform provider. Submitted data is also delivered to and stored in our email system, provided by Fastmail Pty Ltd. Both services are reputable third party processors operating under appropriate data protection agreements.
We keep different records for different lengths of time. We retain financial and billing records for a minimum of six years, as we are required to do under UK tax law. We retain project records (the details of the work we have completed) for the long term, as a record of our professional body of work; the music industry places significant importance on the preservation of detailed project records, which may be needed years or decades after a project's completion for documentary, licensing, or historical purposes. The lawful basis for this longer retention is our legitimate interests in maintaining an accurate record of our work.
If you would like your personal data removed from our records and have no outstanding or ongoing projects with us, please contact us at privacy@centric-engineering.com. We will consider each request on its own facts, bearing in mind any financial records we are legally required to keep and our legitimate interest in retaining project records.
International Transfers
Some of the third-party services we use are based outside the United Kingdom, including in the United States. This means your personal data may be transferred to, and stored on, servers outside the UK. Where this happens, we rely on our providers' transfer safeguards — such as the UK extension to the EU–US Data Privacy Framework, or the International Data Transfer Agreement and equivalent contractual protections — to ensure your data receives a level of protection consistent with UK data protection law.
Third party services
Google Analytics
We use Google Analytics, provided by Google LLC, to understand how visitors use this website. Analytics only loads if you have given your consent via the cookie banner or footer toggle. For more information, please refer to our Cookie Policy.
Google reCAPTCHA
Our mastering intake form uses Google reCAPTCHA to protect against automated spam submissions. reCAPTCHA collects hardware and software information and sends it to Google for analysis. This processing is subject to Google's Privacy Policy, available at google.com/privacy.
Tidal
Some pages on this website embed content from Tidal. Tidal may collect data independently when their player loads. We do not control this data collection. Please refer to Tidal's privacy policy at tidal.com/privacy for further information.
Your rights
Under the UK GDPR you have the following rights regarding your personal data:
The right to access — you can request a copy of the personal data we hold about you.
The right to rectification — you can ask us to correct inaccurate or incomplete data.
The right to erasure — you can ask us to delete your data. Please note that where we have a legitimate archival interest in retaining project records, we may not be able to fulfil this request in full.
The right to restrict processing — you can ask us to limit how we use your data.
The right to data portability — you can ask us to provide your data in a structured, machine-readable format.
The right to object — you can object to our processing of your data where we are relying on legitimate interests as our lawful basis.
To exercise any of these rights, or wish to make a complaint about how we've handled your data, please contact us at privacy@centric-engineering.com. We will respond within 30 days, and aim to resolve your request as quickly as possible.
If you are still unhappy with how we have handled your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
Changes to this policy
We may update this policy from time to time. The date at the top of this page will always reflect the most recent version. We recommend checking back periodically.
